Terms And Conditions

General Rental Terms of Al Haydar Rent a Car Company

I acknowledge that I have reviewed and agreed to the rental terms of Al Haydar Rent a Car Company listed below:

Basic Conditions

  • The renter must hold a valid and recognized driving license and a valid passport with an Iraq visa.
  • If the renter holds only national citizenship, a passport and a company guarantee are required.
  • Minimum age for renting a vehicle is 18 years, with a driving license valid for at least the rental period. Maximum age depends on health and ability to drive safely. Age policy may vary by car category and will be clarified during booking.
  • If more than one person drives the car, the company must be informed of the name and details of the additional driver. An extra fee of USD25 (or equivalent) applies per additional driver.
  • The renter must pay the full rental fee in advance upon signing the contract and receiving the key. Delays incur fines determined by the team depending on the car and contract.
  • The renter agrees to pay a deposit of USD200 (or equivalent) after returning the car. This deposit is refunded after 60 days if no violations or fines appear.

Vehicle

  • Al Haydar Rent a Car is responsible for providing an operating vehicle in good condition and replacing it if it breaks down.
  • You must check the car’s condition at the start and end of the rental with the operations team during the check-in/check-out process.
  • You are responsible for returning the car in the same condition, accounting for normal wear, and liable for any additional damages discovered upon return.
  • The car will be delivered with a certain fuel level, recorded in the check-in/check-out form. If returned with less fuel, you must pay a fine based on the difference.
  • Additional fees apply if the car is returned in different conditions including but not limited to dirty, bad odor. Additional fees apply for smoking inside the vehicle.
  • You are responsible for traffic fines or other fees incurred during the rental, even if reported after the rental period.
  • The renter must keep the car clean and not remove or alter any company markings. Changes made to the exterior or interior of the car will incur a penalty. Removing Al Haydar’s logo can be requested for a fee.
  • Late returns incur penalties: less than 2 hours = USD25 fine; more than 2 hours = full daily rental fee.
  • In case of car issues during rental, contact roadside assistance (details inside the car, rental agreement, and emergency card).
  • The car belongs to Al Haydar Rent a Car. You may not rent, transfer, or sell it. Prohibited uses include:
  • Carrying passengers for hire (taxi, etc.)
  • Driving on unsuitable roads (including racing tracks)
  • Transporting animals
  • Overloading passengers or luggage
  • Carrying hazardous items (explosives, flammable materials)
  • Participating in races, rallies, or competitions
  • Any illegal purpose
  • Rental includes the car and necessary tools (fire extinguisher, first aid kit). Missing items upon return incur fines.
  • Additional equipment (child seat, etc.) can be requested for a fee.
  • Delivery of the car to a specific location is available for a fee.
  • A driver can be requested for a fee.

Insurance and Accidents

  • The rented car has basic insurance covering accidents and theft. Comprehensive insurance is available for an extra fee.
  • In case of an accident, the renter must notify the company and not move the car until a police report or company representative is present. Otherwise, the renter bears all costs.
  • Insurance is invalid if procedures are not followed; renter pays full costs.
  • The renter bears all damages not covered by insurance or caused by misuse (driving under alcohol/drugs, illegal driving, etc.).
  • Damages not mentioned in this list below are not covered by basic or comprehensive insurance.

Accidents

  • If renter is at fault, they pay up to USD500 or equivalent for damages.
  • If other party is at fault: renter pays nothing.
    With comprehensive insurance: renter pays nothing in either case.
  • If accident causes total loss (car destroyed, airbags deployed): renter pays 20% of car value (calculated at contract signing).
    With comprehensive insurance: renter pays nothing in case of total loss.

Theft

  • In case of theft, renter pays 20% of car value (specified in contract).
    With comprehensive insurance: renter pays nothing.

Maintenance and Repairs

  • If renter drives more than 3000 km, the car must be brought for regular maintenance. Delays in oil changes incur fines.
  • Renter may not take the car to any workshop without company approval.
  • If breakdown/accident occurs outside Erbil, renter must transport the car to the company at their own expense.
  • If breakdown/accident occurs inside Erbil, the company provides a replacement car until repairs are complete.

Travel Between Cities

  • You must inform the team if traveling long distances to receive maintenance contact numbers.
  • Traveling outside Iraq is strictly prohibited. The company reserves the right to disable the car remotely if used outside borders.

Travel Outside Kurdistan Region

  • If renter wishes to drive outside Kurdistan Region of Iraq, they must inform the company to issue a special driving authorization (via notary office) at renter’s expense.
  • If breakdown/accident occurs inside Erbil, the company provides a replacement car until repairs are complete.

Car Rentals in Dubai

  • Policies and terms will vary depending on the legal framework and the insurance terms of rental in Dubai. For more detailed information, contact our Dubai Focal point.
  • For rentals in Dubai, traveling outside of UAE is strictly prohibited.
  • Renter may not take the car to any workshop without company approval
  • All details will be disclosed in the Rental Agreement.